If you are working as an overseas Filipino worker (OFW) in Saudi Arabia, where do you turn to if you ever encounter an abusive employer? Whether you are a victim of domestic abuse or have experienced a breach of contract, you can take advantage of these special tools provided by the KSA government – a website and a toll-free number.
Yes, authorities have launched an official website where employees can report any complaints they have regarding their employers.
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This means that domestic workers or household service workers (HSWs) can visit the Musaned website if, for instance, their salary have already been delayed for 3 months. They may also call the hotline 19911 to seek assistance.
An article posted by the SaudiGazette tells us that callers can be from anywhere in KSA. The post said:
“Now we can have all of the interactions between the ministry and the clients documented. With the amount of data we will gather, we will be able to gather more accurate results and offer better services.”
To file a report via the online website, the complainant only has to go straight to the Musaned website, fill up the form provided, give details (or ask questions) regarding the problem at hand, and then hit the “send” button.
Other than that, callers can simply dial 19911 to contact them and share their concerns.
Aside from the website and the toll-free number, people may also get in touch with the Ministry through Twitter via the account @mol_care.
Of course, OFWs working in KSA are glad about the government’s initiative to establish these helpful resources. Through these tools, employees will be protected from abusive employers and potential problems can be averted before they get any worse.
Please share this post with others, especially those working in KSA so they can be aware about these government-provided tools.