If you are called for an interview, you should learn how to improvise your answer according to the industry that you’re applying to. The possible questions during the call center interview in a BPO industry are different from other industries.
The interviewer will look for someone who has expertise in customer support, multi-tasking, stress management, logical thinking, verbal communication, and good listening skills.
Some of the possible questions that you may encounter include in the call center interview are the following:
- About yourself
- Perspective about call center industry
- Your weaknesses and strengths
- Why do you prefer call center job
- Why you should be hired
- Your significant achievement in life
- Goals in life
- Expected salary
Giving you ideas about the questions that you may encounter during the interview gives you the opportunity to create answers tailored to the questions. It is not recommended to memorize whatever you have read. The key is to be natural and honest in answering the questions.
The call center industry in the Philippines is growing tremendously. A decade ago, many people don’t know about call center. But now, even the young ones have an idea about the job in a call center. Landing a job in a call center is perhaps the easiest. It does not necessarily require an applicant to have a degree.
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This is the reason why most people regardless of age and gender are attracted to find a job in the call center industry. Many Filipinos are working in a call center because of the higher compensation as compared to other companies in the country.
In fact, an entry level position in the call center enables an average employee to earn at least Php15, 000 a month, along with health benefits (HMO) and dental benefits as well. Once you get hired, the call center company will start paying your SSS, PhilHealth, and PAGIBIG.
Aside from creating a killer resume, you should remind yourself to answer the questions asked during the interview. But, make sure that your answer is substantial. If in case you don’t have any idea about the question, stay calm. You can also practice the interview through role-playing. Do not forget to establish eye contact between you and the interviewer.
Smiling is also important during an interview. It will make you feel relaxed and at ease. Talk clearly and slowly and avoid mumbling so that the interviewer will understand what you’re saying.