Good news for Filipino job seekers looking for work opportunities in the call center industry.
Telstra Corporation, a major telecommunications company in Australia, has recently confirmed that they will be moving more the three hundred call center jobs to the Philippines.
According to a report posted online by GMA Network, Telstra has formally announced that they will be shifting”326 call-center sales and customer service jobs” to the country. This would, of course, mean a big deal for Filipinos wanting to get hired as call center employees.
This is, of course, in line with Telstra’s move to expand its business by simplifying its system and getting rid of duplication. Earlier, the telecommunications company has also declared its plan to invest about $188 million in enhancing its mobile network after experiencing seven outages in 2016. Telstra is indeed serious about improving their service and maintaining its top position among its competitors.
Meanwhile the Community and Public Sector Union of Australia are expressing concern about this upcoming initiative from Telstra saying that this will probably undermine the quality of service. In an email, the union pointed out “Time and again, customers say they want local customer service.”
In the past years, there have been rumors that the Australian company has been preparing to penetrate the Philippine market to compete with other local internet providers such as Globe, Smart, PLDT, and Sun. It has been said that Telstra will come in as an alternative option for subscribers and that they will be offering faster internet connection and cheaper price. The Philippines currently ranks as the country with the slowest internet speed but also one of the most expensive in Southeast Asia.
Although the rumors have never materialized, this decision to move call center jobs to the country may spark new buzz among internet users that Telstra is “testing the waters” by getting one foot in the local market.